PC repair

Internet problems

Wi-Fi dropouts, slow internet and connection failures can come from the computer, router, network settings or service. Tell us which devices are affected and what you have already tried.

• Computer, router and network settings considered
• Engineers across the UK
• Free enquiry, no obligation
• Price agreed before repair

Tell us about the internet or Wi-Fi problem

A few checks help determine whether the fault is with one computer, the network, or the internet connection.

1. 1 Device and problem
2. 2 Location
3. 3 Contact

Leave this field empty

Device and problem

Device and problem

What type of desktop computer is it? *required

Branded computer Custom-built PC All-in-one computer Not sure

Which devices have the same problem? *required

Only this computer Several computers or devices Everything using this internet connection Not sure

How does the computer connect? *required

Wi-Fi Network cable Both have problems Not sure

Which operating system does it use? *required

Windows macOS Linux Not sure

Describe the internet or Wi-Fi problem *required

This repair is urgent

Add photos (optional)

Choose up to 3 photos of the problem or damage

Photos can be seen by eligible approved engineers. Do not include passwords, documents, faces, addresses, or serial-number labels.

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Location and repair preference

Location and repair preference

Full UK postcode *required

Used to find suitable engineers near you. We do not need your full address at this stage.

How would you like the repair handled? *required

Callout to my addressAn engineer travels to your home or business. Remote supportThe engineer helps through a secure remote-support arrangement. Any suitable optionArrange whichever repair method is appropriate.

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Contact details

Contact details

Your name *required

Email address *required

Used for confirmation and updates about your request.

Telephone number *required

Used so a local engineer can discuss the repair with you.

By clicking “Send repair enquiry”, you agree to the Customer Request Terms and acknowledge that we will use and share the details in your request to find a suitable engineer, as described in our Privacy Notice.

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There can be lots of different factors why your internet keeps disconnecting or is very slow. First of all try to connect internet through your tablet or phone. If internet is working fine on your mobile gadget, there is a problem with your computer. Your desktop definitely needs a cleanup. Too much unwanted programs or spyware is using your computer’s internet connection for their purposes. We can clean up your PC and this will greatly improve speed of your internet. Just give us a call or book an engineer online.

If internet is badly slow or keeps disconnecting on all devices you use – there can be problems with router or wireless router configuration. To check that – try to connect your computer through cable. Just don’t forget to turn your wireless adapter off first. If your internet connection gets stable and much faster – you need to tune up your router. This means your wireless router interrupts with wifi networks around your home. We can help you with this. Router configuration greatly improves your internet connection speed. Use our booking system online to schedule a computer engineer visit.

Sometimes there is a fault in your DSL or Fibre optic line. In this case we can test all internet connection problems, check maximum speed available on your home and if yours is significantly slower call your internet provider on your behalf and schedule an internet provider engineer visit, who will fix all line problems.

Just call us or use our booking online and describe problem as much as possible. We will try to identify problem with your internet and repair all fault during our visit.