PC repair
Printer, keyboard or mouse doesn’t work
Printers, keyboards, mice, docks and scanners can fail because of the device, connection, software or computer. Tell us what stopped working and how it is connected.
- Device, cable, connection and software considered
- Engineers across the UK
- Free enquiry, no obligation
- Price agreed before repair
Understand the problem
One symptom can come from several places
A useful enquiry distinguishes a completely dead device from intermittent connection, driver, network or application problems.
Not detected
The computer does not recognise a USB, wireless, Bluetooth or network-connected device.
Connected but not working
The device appears in settings but does not print, scan, type, point or pass through displays correctly.
Works only sometimes
Drop-outs, delays, repeated reconnection or failures after an update may need systematic testing.
Tell us which device is affected, the connection type and what you have already tried.
What the service covers
Problems the enquiry can describe
Peripheral support is most efficient when you include the device model, computer type and whether the problem affects one computer or several.
- USB and wireless keyboards or mice
- Local and network printers
- Scanners and multifunction devices
- Laptop docks and external displays
- Bluetooth and receiver pairing problems
- Cables, ports and power connections
- Drivers, queues and operating-system settings
- Remote or on-site support where suitable
Some problems can be narrowed down before a visit
If safe, test a different cable or port and note whether the device works with another computer. Do not download unknown “driver updater” programs or bypass security controls.
What happens next
A clear repair process
Connection and device details help determine whether remote troubleshooting or hands-on help is more appropriate.
Identify the setup
Enter the device model, computer operating system and connection method.
Describe the failure
Explain what happens, when it began and whether another computer or cable has been tested.
Choose the practical route
Availability, remote or on-site options, likely timescale and cost are discussed before work.
Before you decide
What determines whether repair is worthwhile?
A configuration problem may be resolved without parts, while internal peripheral faults can be uneconomical on lower-value devices.
Fault location
The problem may sit in the peripheral, cable, computer port, network or software configuration.
Device age and value
Parts and labour should be weighed against replacement cost, especially for older printers and accessories.
Setup complexity
Shared printers, docks and business networks can need on-site checks that a standalone device does not.
Questions customers ask
Can peripheral problems be fixed remotely?
Many driver, queue, pairing and settings problems can be suitable for remote help if the computer starts and connects to the internet.
Do I need the exact model?
It is very helpful. The model identifies the correct driver, connection options and likely parts.
Should I buy a replacement first?
Not necessarily. Simple connection or software causes are common, but very low-value faulty devices may be more economical to replace after basic checks.
Device setup becoming more complicated than expected?
Send the model, connection type and symptoms. We have local engineers ready to help with suitable printer and peripheral problems.