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Remote support

Ask an engineer for a password and download remote program

This content is password protected.

Tell us what remote computer help you need

Remote support is available nationally when the computer can start and connect to the internet.

  1. 1 Device and problem
  2. 2 Location
  3. 3 Contact
Device and problem

Device and problem

What type of computer is it? required
Which operating system does it use? required
Can the computer start and connect to the internet? required
Add photos (optional)

Photos can be seen by eligible approved engineers. Do not include passwords, documents, faces, addresses, or serial-number labels.

Location and repair preference

Location and repair preference

Used to find suitable engineers near you. We do not need your full address at this stage.

Remote supportThe engineer helps through a secure remote-support arrangement.
Contact details

Contact details

Used for confirmation and updates about your request.

Used so a local engineer can discuss the repair with you.

By clicking “Send repair enquiry”, you agree to the Customer Request Terms and acknowledge that we will use and share the details in your request to find a suitable engineer, as described in our Privacy Notice.