Privacy Notice
Last updated: 28 October 2026
Your information, explained simply
We use the details you give us to arrange suitable repair enquiries, check repair businesses and run the service.
Customer contact details go to the repair partner who accepts the enquiry. We use partner details to review their business, manage their account and match the repairs they offer.
You can contact us about your information at info@computerrepairltd.co.uk.
Who looks after your information
Computer Repair Ltd, company number 07013303.
Registered office: 96 George Ln, London E18 1AG, United Kingdom.
Questions? Email info@computerrepairltd.co.uk.
Computer Repair Ltd is the data controller for our repair matching service, partner applications, accounts, service standards, complaints and business records.
What we collect
- Customers: name, email, phone number, postcode, repair details and form answers, urgency, optional photos, contact responses, job updates, cancellations, reviews and problem reports.
- Repair partners: identity and business details, contact information, experience, repair skills, services, location, coverage, opening hours, identity evidence, any optional insurance evidence, agreement acceptance, device sessions and notification preferences.
- Service records: how you reached us, the page and referral or campaign information, whether your browser has visited before, request progress, notifications, access records, complaints and records of actions taken.
- Payments, where used: Stripe customer and checkout references, account top-ups, credit transactions, enquiry charges, refunds, bonuses, expiry dates, disputes and payment checks. We do not store complete payment card details.
- Security: IP address, browser or device information, protected session identifiers, times of activity and suspected misuse.
Why we use it
For customers, we process repair requests, find a suitable partner, support contact and agreed specialist referrals, ask for feedback and deal with problems.
For partners, we review applications, provide and secure accounts, match suitable enquiries, manage any account credit, monitor standards and apply the Partner Agreement.
Depending on the activity, our legal basis is taking steps you request before a contract, carrying out our platform agreements, meeting legal obligations, consent where requested, or our legitimate interests in running and securing the service and monitoring quality.
Where we rely on consent, you can withdraw it for future use. This does not change the lawfulness of earlier use.
Who we share it with
Eligible approved engineers can see limited repair details and optional photos before accepting an enquiry. Contact details are shared only with the accepting partner, or another partner after the customer agrees to specialist sharing.
The independent repair partner normally becomes a separate data controller for information used to quote, arrange and carry out the repair, invoice the customer and provide a warranty.
We use providers for hosting, email, Stripe payments, postcode lookup, file processing, security and professional advice. They may process information only for authorised services under appropriate terms. Information may also be disclosed where the law requires it, to protect rights or safety, or as part of a properly managed business transfer.
Some providers may process information outside the UK. We use an applicable adequacy regulation, approved contractual protection or another lawful safeguard. Contact us for details of the relevant safeguard.
How long we keep it
| Information or access | How long |
|---|---|
| Unclaimed or cancelled customer contact information | normally 90 days after closure. |
| Partner access to accepted customer contact information | three months from claim, with one exceptional 30-day administrator extension. |
| Administrator access to claimed customer information | normally 12 months after closure. |
| Lead photographs | normally 90 days after closure. |
| Review identity | normally 12 months, after which identity is anonymised while aggregate quality information can remain. |
| Ordinary complaint records | normally three years. Serious matters or legal holds remain restricted until the hold is released. |
| Rejected application evidence | normally three months. |
| Approved partner identity evidence | while active and normally 12 months after closure. |
| Insurance evidence | normally until 12 months after expiry or replacement. |
| Security and access records | normally 12 months. |
| Financial and Stripe platform records | normally six years. |
| In-app notification content | 90 days. Notification delivery metadata: normally 12 months. |
Periods may be longer or shorter to meet legal obligations, deal with claims, investigate fraud or security concerns, or honour a valid deletion request. Information needed for a legal matter is kept with restricted access until that hold ends.
Your choices and rights
Depending on the circumstances, you can ask to:
- See or correct your information.
- Delete it or limit how it is used.
- Receive it in a portable format.
- Object to its use or withdraw consent where consent is the basis.
You also have rights concerning decisions made solely by automated systems that have a legal or similarly significant effect. Partner approval, Trusted status, complaint outcomes and suspensions are not decided solely by automation.
Email info@computerrepairltd.co.uk to make a request. We may need appropriate evidence of identity. You can also complain to the Information Commissioner’s Office. We welcome the chance to help resolve your concern first.
Cookies and app storage
The repair forms and partner app use necessary cookies, security values, browser sessions and local storage to prevent duplicate submissions, provide secure access, verify devices and load the basic app while offline.
Customer details, live enquiries and repair jobs are not stored in the offline app cache. Where optional analytics is enabled elsewhere on the site, the relevant consent controls explain it.
Security and updates
We restrict access, encrypt sensitive database information, store uploaded files privately, use expiring links and protected downloads, rotate device sessions and keep access records. No internet service can guarantee complete security.
Tell us promptly if an account, device, secure link or customer information may have been exposed.
We update this notice when our use of information or legal requirements change. The current date appears above. Each repair submission records the privacy version accepted at that time.
Privacy questions: info@computerrepairltd.co.uk