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Technician testing a laptop charging port with a multimeter

Laptop repair

Laptop power jack replacement

Loose, intermittent or heat-damaged charging can come from the charger, socket, cable or charging circuit. Describe how the connector behaves and include the exact laptop model.

Stop charging if the connector is hot, sparking or smells burnt.

  • Charger, socket and charging circuit considered
  • Engineers across the UK
  • Free enquiry, no obligation
  • Price agreed before repair

Tell us about the laptop charging problem

The exact model and charging symptoms help distinguish a damaged power jack from a charger or motherboard fault.

  1. 1 Device and problem
  2. 2 Location
  3. 3 Contact
Device and problem

Device and problem

The exact model helps identify compatible parts and provide a meaningful estimate.

What happens when the charger is connected? required
Have you tested another compatible charger? required
Add photos (optional)

Photos can be seen by eligible approved engineers. Do not include passwords, documents, faces, addresses, or serial-number labels.

Location and repair preference

Location and repair preference

Used to find suitable engineers near you. We do not need your full address at this stage.

Workshop repairA local engineer will arrange drop-off or collection with you.
Contact details

Contact details

Used for confirmation and updates about your request.

Used so a local engineer can discuss the repair with you.

By clicking “Send repair enquiry”, you agree to the Customer Request Terms and acknowledge that we will use and share the details in your request to find a suitable engineer, as described in our Privacy Notice.

Understand the problem

Signs the charging socket needs attention

Movement-sensitive charging is a strong clue, but testing is still important before a socket is replaced.

Charging cuts in and out

The charging light or battery icon changes when the plug is moved or held at an angle.

The connector feels loose

The plug no longer sits securely, falls out easily or the socket appears to move inside the case.

Heat, smell or visible damage

Stop charging if the plug or socket becomes unusually hot, smells burnt, sparks or shows melted material.

Battery, charger or charging socket? Send us the details.

What the service covers

What charging-port diagnosis should distinguish

Some sockets connect by cable and can be replaced as a module; others are soldered to the motherboard and require workshop equipment.

  • Correct charger and connector type
  • Movement-sensitive charging behaviour
  • Visible socket and case damage
  • Cable-connected or soldered socket design
  • Battery and charger symptoms
  • Charging-circuit or motherboard fault indicators
  • Workshop requirements for soldered repairs
  • Testing after the agreed repair

Stop using a hot or sparking connection

Disconnect the charger from the laptop and mains if it is safe to do so. Do not wedge the plug into position or continue charging through a visibly damaged socket.

What happens next

A clear repair process

The connector design and symptoms determine whether a part can be prepared in advance or diagnosis is needed first.

Describe the connection

Enter the model and explain whether charging changes when the plug moves, plus any heat or damage.

Identify the likely repair type

A local engineer checks the socket design, suitable service location and possible related faults.

Confirm before repair

Parts, workshop needs, availability, likely timescale and cost are discussed with you first.

Before you decide

Why charging-socket prices vary

A modular socket and a board-mounted socket involve very different parts and labour.

Socket construction

Cable-connected modules can be simpler to replace than sockets soldered directly to the motherboard.

Case damage

Broken mounts or cracked casing may need additional work so a replacement socket remains secure.

Electrical fault

A damaged charger, battery or charging circuit can produce similar symptoms and may change the repair route.

Questions customers ask

Can I keep charging by holding the plug at an angle?

No. Movement and poor contact can increase damage and heat. Stop using the connection and arrange diagnosis.

Does the repair require soldering?

It depends on the laptop design. Some sockets are cable modules; others are mounted to the motherboard.

Should I send the charger too?

The engineer may ask for it because charger and connector faults can mimic a damaged socket. Discuss this when arranging the repair.

Charging has become unreliable?

Send the exact model and describe what the plug does. We have local engineers ready to identify the appropriate repair route.