Privacy Notice

Last updated: 4 September 2026

Computer Repair Ltd is the controller for personal information used to collect and match repair requests, review partner applications, administer the platform, monitor standards, handle complaints, and keep required business records. Company number 07013303. Registered office: 96 George Ln, London E18 1AG, United Kingdom. Privacy contact: info@computerrepairltd.co.uk.

Information we collect

• Customer name, email address, telephone number, postcode, repair details, selected form answers, urgency, optional photographs, request updates, contact responses, cancellation, reviews, and problem reports.
• Partner application and account information, including legal and trading identity, contact details, experience, capabilities, repair methods, location, travel radii, opening hours, identity evidence, optional insurance evidence, agreement acceptance, device sessions, and notification preferences.
• Operational records such as request source, landing page, referrer, UTM values, new or returning browser indicator, status events, access records, notifications, complaint handling, and audit records.
• Financial platform records for partners, including Stripe customer and checkout references, top-ups, credit lots, lead charges, refunds, bonuses, expiries, disputes, and reconciliation. We do not store complete payment card details.
• Technical and security information such as IP address, browser or device summary, protected session identifiers, timestamps, and suspected abuse indicators.

Why we use information

We use customer information to take steps requested before a possible repair contract, operate the matching service, disclose accepted requests to a selected partner, support contact and specialist consent, obtain feedback, and handle problems. We use partner information to review applications, provide and secure accounts, match suitable leads, administer credit, monitor standards, and enforce the Partner Agreement.

Our lawful bases include taking steps at your request before a contract, performing our platform agreements, our legitimate interests in operating and securing the service and monitoring partner quality, compliance with legal obligations, and consent where specifically requested. Where consent is used, it can be withdrawn for future processing, although previous lawful processing remains valid.

Who receives information

Limited repair information and optional photographs are shown to eligible approved engineers before acceptance. Contact information is disclosed only to the partner who accepts, or to another partner after your specialist-sharing consent. A selected independent repair partner normally becomes a separate controller for information they use to quote, contract, repair, invoice, and warrant their work.

We also use service providers for website hosting, email delivery, secure payment through Stripe, postcode lookup, file processing, security, and professional advice. Providers may process information only for authorised services and under appropriate terms. We may disclose information where required by law, to protect rights or safety, or in connection with a properly managed business transfer.

International processing

Some service providers may process information outside the UK. Where this happens, we use an applicable adequacy regulation, approved contractual protection, or another lawful safeguard. You can ask the privacy contact for information about the relevant safeguard.

How long we keep information

• Unclaimed or cancelled customer contact information: normally 90 days after closure.
• Partner access to accepted customer contact information: three months from claim, with one exceptional 30-day administrator extension.
• Administrator access to claimed customer information: normally 12 months after closure.
• Lead photographs: normally 90 days after closure.
• Review identity: normally 12 months, after which identity is anonymised while aggregate quality information can remain.
• Ordinary complaint records: normally three years. Serious matters or legal holds remain restricted until the hold is released.
• Rejected application evidence: normally three months.
• Approved partner identity evidence: while active and normally 12 months after closure.
• Insurance evidence: normally until 12 months after expiry or replacement.
• Security and access records: normally 12 months.
• Financial and Stripe platform records: normally six years.
• In-app notification content: 90 days. Notification delivery metadata: normally 12 months.

A longer or shorter period may apply where required to establish, exercise, or defend legal claims, comply with law, investigate security or fraud, or honour a valid erasure request. Legal holds restrict access and pause ordinary deletion for the affected record.

Your rights

Depending on the circumstances, you may ask for access, correction, erasure, restriction, portability, or objection to processing. You may withdraw consent where consent is the basis. You also have the right not to be subject to a solely automated decision with legal or similarly significant effect. Partner approval, Trusted status, complaint outcomes, and suspensions are not decided solely by automation.

Email info@computerrepairltd.co.uk to exercise a privacy right. We may need proportionate evidence of identity. You may complain to the UK Information Commissioner at ico.org.uk, although we would appreciate the opportunity to address the concern first.

Cookies, local storage, and secure links

The repair and partner systems use strictly necessary security values, browser sessions, and local web-app storage to submit forms once, keep secure no-login access, verify a partner device, and provide offline app shell files. Customer details, live leads, and repair jobs are not stored in the offline app cache. Optional analytics, if enabled elsewhere on the site, are described by the relevant consent controls.

Security and updates

We use access controls, encrypted sensitive database fields, private file storage, expiring links, rotating device sessions, protected downloads, audit records, and restricted administrator access. No internet service can promise absolute security. Tell us promptly if a secure link, account, device, or customer information may have been exposed.

We update this notice when processing or legal requirements change. The current version and date are published here, and each repair submission records the privacy version accepted at that time.