My laptop suffered from BSoD to the point where I couldn't installed windows. Tried to resolve it myself with new M.2 drive & RAM but did not solve the issue.
Initial call made on Thursday, spoke to Linas. I told him what the problem was and what I've tried to resolve so far. Unable to diagnose over the phone so agree to bring the laptop to him the following day.
Friday, called again before heading out and gave Linas an ETA. When I got to South Woodford station, the premises was fairly easy to find ( Assuming you got out at the correct side of the station). However, there was no one in there. Shortly after, Linas came in and greeted me. I repeated what I said on the phone again. I I left my laptop with him and he took my details on the system. Shortly after, I received an email to confirm to service request.
Saturday Mid-day, I received a call from Linas. He told me he had finished the diagnostic on the laptop and return with good news and bad news. He explained the findings and suggest possible courses of action. He also gave me reasonable quotes of the repair depends on the option I choose.
Initially I've ask Linas to replace the faulty part as I don't want to lose any performance of my laptop. However, I have changed my mind over the weekend and settle with a limited but functioning CPU.
After using the Laptop for a couple of days. CPU doesn't seems to limit/affect the software I use.
From my observasion, Linas was pofessional, knowledgable and friendly. They've definintely earned my recommendation.